Terms & Condition

By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please refrain from using our services.

1. Eligibility: You must be at least 18 years old to make purchases from our platform.
2. Product Availability: All products are subject to availability. We reserve the right to cancel or limit quantities.
3. Pricing: Prices are listed in AED and may be subject to change without prior notice.
4. Use of Website: You agree not to misuse, duplicate, or exploit any part of the website or services.
5. Intellectual Property: All content, logos, and product listings are the property of PetCare and cannot be copied or reused without permission
6. Liability: We do our best to ensure product accuracy, but we are not liable for
typographical errors or delays caused by external factors.

Cancellation Policy

1. Orders can be cancelled within 2 hours of placement by contacting our customer support.
2. Once an order has been processed or shipped, it cannot be cancelled.
3. Refunds for cancelled orders (if applicable) will be processed within 5–7 business days to the original payment method. 

Customer Service

We are committed to providing exceptional service and support. For queries, product
assistance, or complaints:

1. Phone/WhatsApp: +971 50 279 5351
2. Email: customercare@petcare.ae
3. Live chat: Available on our website (9 AM - 6 PM, Mon-Sat)
4. Response Time: Within 24 hours on working days

Delivery Policy
1. We deliver across the United Arab Emirates through our logistics partners.
2. Delivery is available for all categories, including pet food, accessories, hygiene, and
treats.
3. All deliveries are contactless and safely packaged.
4. Orders are processed within 24 hours (excluding Fridays and public holidays)

Payment Policy

We accept the following payment methods:
1. Credit/Debit cards (Visa, Mastercard)
2. Cash on delivery (COD) - Available for selected areas
3. Online wallets
All transactions are encrypted and processed securely. For COD orders, exact cash is
appreciated for quick delivery.

Offers and Promotions

1. Offers are valid for a limited time only and while stocks last.
2. Promo codes must be applied at checkout and cannot be combined unless stated.
3. Free gifts or discount products with orders are subject to availability.
4. We reserve the right to modify or cancel promotions without prior notice.
5. Loyalty points or coupons cannot be exchanged for cash