Privacy Policy

Last updated: June 28, 2025

This Privacy Policy outlines how Petcare ("we", "us", or "our") collects, utilizes, and shares your personal data when you interact with our website petcare.ae (the "Site"), make purchases, or engage with our services (collectively, the "Services"). Throughout this policy, "you" refers to any individual accessing or using our Services.

By utilizing our Services, you consent to the practices described herein. Should you disagree with any terms, please refrain from using our Services.

Updates to This Policy

We reserve the right to modify this Privacy Policy periodically to reflect changes in our
operations, legal requirements, or regulatory obligations. Revised versions will be posted on our Site with an updated "Effective Date," and where required by law, we will provide additional notice of significant changes.

Collection and Use of Personal Data

To deliver our Services effectively, we gather personal information through various channels over the preceding 12-month period. The specific data collected depends on your interactions with us.

Beyond the particular uses outlined below, we may employ collected information to:

• Communicate with you regarding our Services
• Fulfill our contractual obligations
• Comply with legal requirements
• Enforce our Terms of Service
• Protect the rights and safety of our business, users, and others

Categories of Personal Information

The personal data we collect varies based on your engagement with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or could be linked to you. Below, we detail the types of information we collect:

Information Provided Directly by You

When using our Services, you may submit:

• Contact information (name, address, phone, email)
• Order details (billing/shipping addresses, payment verification)
• Account credentials (username, password, security questions)
• Shopping activity (viewed items, cart contents, wishlists)
• Customer service communication 

Certain Service features require specific personal data. While providing this information is voluntary, opting out may limit your access to these features.

Automatically Collected Information

We utilize cookies and similar tracking technologies to gather Usage Data about your
interactions with our Services, including:

• Device specifications
• Browser type and version
• Network connection details
• IP address
• Site navigation patterns

Third-Party Data Sources

We may receive information about you from:

• Service providers supporting our Site operations (e.g., e-commerce platforms)
• Payment processors handling transaction details
• Marketing partners employing tracking technologies
• Social media platforms when you interact with our content

We treat all third-party-sourced information according to this Privacy Policy but cannot
guarantee its absolute accuracy or the data practices of these external parties.

Purposes for Processing Personal Data

We use your information to:

- Deliver Products and Services

• Process payments and complete orders
• Manage your account
• Facilitate returns and exchanges
• Enable product reviews

- Marketing and Promotions 

• Send promotional communications via email, text, or mail
• Personalize advertising content
• Enhance service offerings 

- Security and Fraud Prevention

• Detect and prevent fraudulent activity
• Protect account security
• Investigate suspicious behavior 

- Customer Communication

• Provide support services
• Improve user experience
• Maintain business relationships 

Cookie Usage

Our Site employs cookies to:

• Enhance functionality and performance
• Remember user preferences
• Analyze service usage
• Deliver targeted advertising

While most browsers accept cookies automatically, you may adjust your settings to reject them.
Note that disabling cookies may impair certain Site features.

Data Sharing Practices

We may disclose personal information when necessary to:

• Service providers assisting with operations
• Business partners offering complementary services
• Third parties at your direction
• Affiliated companies
• Legal authorities when required
• Successor entities during business transfers

User-Generated Content

Our Services may allow you to publicly post reviews or other content. Such submissions become publicly accessible, and we cannot control how others may use this information.

External Website Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Data Security Measures

While we implement robust security protocols, no system is completely impervious to breaches. We advise against transmitting sensitive information through unsecured channels.

Data Retention Periods

We retain personal information only as long as necessary to:

• Maintain active accounts
• Provide requested Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data
• Requesting data correction
• Requesting data deletion
• Data portability
• Processing restrictions
• Consent withdrawal
• Lodging complaints

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing requests.

Dispute Resolution

For concerns about our data practices, please contact us first. If unsatisfied with our response, you may escalate complaints to your local data protection authority.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. When transferring data outside certain jurisdictions, we implement appropriate safeguards like Standard Contractual Clauses.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: customercare@petcare.ae