Shipping Information

Shipping Information

At PetCare.ae, we’re committed to ensuring your furry friends get their favorite products delivered to your doorstep quickly and hassle-free. Here’s all you need to know about our shipping process:

Delivery Areas

We currently deliver across all emirates in the UAE, including:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Fujairah
• Ras Al Khaimah
• Umm Al Quwain

Delivery Times

• Standard Delivery: 1–3 business days.
• Same-Day Delivery: Available for select areas in Dubai and Abu Dhabi for orders placed before 12:00 PM.

Note: Delivery times may vary during weekends, public holidays, or due to unforeseen circumstances.

Shipping Charges

• Standard Shipping: AED 20 (Free for orders above AED 150).
• Same-Day Delivery: AED 30.

Order Tracking

Once your order is confirmed, you’ll receive a tracking link via email or SMS to monitor your package in real time.

Special Instructions for Pet Products

We understand how important it is to maintain the freshness and quality of your pet’s supplies. Our team ensures that:

• Temperature-sensitive products are transported in climate-controlled conditions.
• Fragile items like glass containers are securely packaged to avoid breakage.

Returns & Exchanges

If there’s an issue with your order, please refer to our Returns & Refunds Policy for details on initiating a return or exchange.

Contact Us

If you have any questions or need assistance, feel free to reach out:

• Email: support@petcare.ae
• Phone: +971 XXX XXX XXXX
• Live Chat: Available on our website during business hours.

Thank you for choosing [Your Website Name]! We’re here to ensure your pets are happy and healthy with every delivery.