FAQ

Products can be returned or exchanged within 7 days of delivery, provided they are unused, unopened, and in original packaging.

For hygiene reasons, opened food, used toys, grooming tools, or litter products are not eligible for return unless faulty.

Please contact our customer service team with your order number and reason for return. We'll arrange pickup and process your request.

Return shipping is free if the product was damaged, defective, or incorrect. Otherwise, a small fee may apply.

Refunds are processed within 5–7 business days to your original payment method once we receive the returned product.

Simply browse our website, add items to your cart, and proceed to checkout. You can order as a guest or create an account for faster future purchases.

You can cancel or modify your order within 2 hours of placing it. Contact us immediately to assist you before the order is processed.

We accept credit/debit cards, and Cash on Delivery (COD) for select areas.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and earn rewards (if available).

If you encounter any issue, reach out via live chat, WhatsApp, or email. We'll be happy to help you complete your order.

Yes, we stock products from trusted brands that are safe and suitable for a variety of pets. Always check the product label or consult a vet for specific concerns.

Yes, we have a special collection of organic, grain-free, and chemical-free food and grooming products.

Our product pages include detailed descriptions, age suitability, breed recommendations, and feeding guides. You can also contact our team for personalized advice.

Absolutely. All pet food, treats, and consumables have clear manufacturing and expiry dates mentioned on the packaging.

If a product is out of stock, you can click "Notify Me" to receive an alert when it's available again.

Yes! You can visit us at our store location(s).

Yes, we offer click & collect. Choose Store Pickup at checkout and we'll notify you when your order is ready.

Prices are generally the same, but online-only offers or store-exclusive deals may vary.

Yes, we offer professional pet grooming at our store. Veterinary services are not available, but we can recommend trusted clinics if needed.

Our stores are open from 10 AM to 11 PM, All Days.