Return Policy

We gladly accept returns or exchanges for damaged or incorrectly shipped items within 7 days of purchase when accompanied by proof of payment (your original receipt or order confirmation will suffice).

Important Return Guidelines:

1. Inspect Immediately: Please check all items upon delivery. If anything is damaged during shipping, you must notify us within 24 hours of receiving your package. Keep all original packaging materials.
2. Return Process:
Email customercare@petcare.ae
- Your order number
- Photos of the damaged/incorrect item
- Clear description of the issue
3. Non-Returnable items
- Pet clothing, toys, and beds (for hygiene reasons)
- Opened food, treats, or supplements
- Used grooming tools or accessories

Special Notes:

- Health & Safety: Used items that may carry fleas, ticks, or other transmissible conditions cannot be accepted for return.
- Condition: Items must be unused, unwashed, and in original resalable condition with tags/labels attached.
- Shipping: Customers are responsible for return shipping costs unless the error was ours.

Refund Processing:

- Approved refunds will be issued to your original payment method within 5-7 business days
- Exchanges are subject to product availability

This policy protects both our customers and the pets we serve. We appreciate your understanding that certain items cannot be returned for health and safety reasons.